Service Design exercise: Evidence of Service

I’ve been steadily trying to work on the on the service design component of my independent study as well as the communication design and this is an exercise I went through with the founder today. He was really pleased.

It’s basically organizing the tangible ways users (they have three) feel the service. Evidence that they’re getting value beyond just a feeling. It was really interesting for me to take the approach of not what the users have to do and what the website needs to have, but how create points of interaction and what that means for us internally. It kind of restructured what’s important in my head.